Traditional phone systems hide dozens of features behind hard-to-remember star codes and keypad combinations. ViewPoint represents a quantum leap forward for business communications because it delivers the power of Wave IP 2500 through its innovative graphical interface. You just click or drag-and-drop to make, receive, transfer or conference calls, or point-and-click to park or hold calls. Sophisticated business communications have never been easy or more accessible.
 
Employees can tap into ViewPoint’s power with drag-and-drop ease and speed, avoiding steep learning curves and costly training.

Even temporary workers with limited computer skills can perform basic calling actions in no time. Yet ViewPoint’s feature set is rich enough to satisfy the most demanding power users. ViewPoint offers outstanding value with these advanced business communications capabilities:
Combined, ViewPoint delivers dramatic benefits to your organization.

Call Recording is available with Wave ViewPoint at no additional charge. By adding your own text notes to a recorded call, you can identify key information from that call.

ViewPoint removes the mystery behind the blinking message light on your phone. How many messages are there? Which are most important? How old are they? Instead of forcing you to listen to each message sequentially, ViewPoint displays your voicemail visually, letting you prioritize your messages at a glance. You can listen to the most pressing voicemail first and add notes easily. Bookmark important sections of the message, such as an order or phone number, enabling rapid retrieval of vital information. When you forward messages to colleagues, your notes are included for easy reference. You can elect to receive email, pager or cell phone notification as new voicemail messages are received, making it easier to stay on top of key priorities even

when you’re away from your desk. ViewPoint helps you save time, improve customer responsiveness and accelerate business communications. ViewPoint can enhance your relationship with customers and partners by boosting your ability to be responsive. For example, your most important clients may not know they have been designated as a VIP caller, but they will be aware that their calls are answered with a personalized response and always returned within a few minutes. Your partners and suppliers will be impressed that your employees can initiate team conference calls “on the fly,” without false starts and dropped calls.

The ViewPoint Call Log keeps a helpful record of calls you’ve made or received. Right click on any item to return a call.

The ViewPoint Call Log keeps a helpful record of calls you’ve made or received. Right click on any item to return a call.

Call Recording is a powerful tool that supports vital business functions like compliance, training, performance reviews and customer service. Yet adding this capability to a legacy phone system has traditionally required additional hardware and software, resulting in extra cost, complexity, integration issues, and employee training. With Wave and ViewPoint, Call Recording is included. To record an outbound or inbound call, simply click the record button on the toolbar. Pause or resume recording as needed — and putting a call on hold automatically pauses recordings. You can even add written notes or your own recorded comments and bookmark key moments in the recording for future access. Recordings are easy to access as ViewPoint stores them in your Inbox so you can retrieve them from ViewPoint visually or from any phone. You can easily forward your call recordings to other Wave users, complete with your notes and bookmarks, email them to anyone, or export them as .wav or .mp3 files. When Call Recording is this convenient and functional, it becomes an invaluable resource for your business. Service representatives can verify

communications with customers or vendors to clear up misunderstandings. Recordings can be easily retrieved and forwarded to clients and colleagues or to an administrative assistant for purposes of transcribing. ViewPoint enables you to search quickly and easily through millions of archived recordings to pull up a specific conversation. ViewPoint lets you create multiple voice greetings and define how calls are handled, creating a more positive experience for callers. Personal statuses such as “Available,” “In a Meeting,” and “Vacation” inform the team of each employee’s location and availability, while the Extensions View shows who’s currently in the office or on a call. Since not every call is created equal, ViewPoint offers powerful personalization capabilities, giving you the ability to assign unique PIN codes to your contacts so that you can identify them no matter where they call from or even if Caller ID is not available.

ViewPoint doesn’t limit its call functionality to the office. In fact, it extends its highly-robust suite of business communications features to wherever employees are located. And since remote employees can use the Internet to access the Wave IP 2500 platform, they don’t incur long-distance tolls, regardless of distance or length of call. With ViewPoint, you benefit from an extended, cost-effective communications infrastructure that is driven by business needs, not by hardware limitations.
 
In an organization whose mobile employees have multiple phone lines, “follow-me” call forwarding ensures that an employee is always reachable — on any specified line — and always has access to the full range of Wave features. This means a customer only needs to know one phone number for a given employee in order to reach that individual anywhere in the world. You can easily record and broadcast voice

messages to groups or entire organizations, or time-enabling prompt delivery of urgent sensitive messages or reaching out to audiences that share a common role or interest. Regardless of your organization’s size or communications requirements, Wave ViewPoint offers an extraordinary value proposition. You’ll communicate faster, easier, and more economically, boosting all facets of your business and ensuring a rapid return on investment. You’ll leverage unified messaging and advanced call management capabilities to expedite sales, customer service, and corporate teamwork. With its unmatched feature set and extraordinary ease of use, Wave ViewPoint and Wave IP 2500 offer a high-value solution for improving workforce communications and achieving greater growth and success. By enhancing all aspects of voice communication, ViewPoint helps you increase customer loyalty and, in turn, benefit from repeat business and enthusiastic referrals.

Now you no longer have to listen to voicemail messages in the order they were recorded. ViewPoint makes it easy to listen to and act on messages based on business priority.

KEY VIEWPOINT FEATURES
Presence Management	Work smarter by knowing the status of colleagues — who’s on the phone or out of the office — before calling, transferring or setting up conference calls.
Desktop Call Management	Using Wave ViewPoint’s award-winning interface, improve productivity by tailoring communications to your precise needs.
Visual Voicemail	View, access, save, and forward messages more easily, ensuring prompt and prioritized handling.
Unified Messaging	Leverage the enterprise network and expedite messaging by offering voicemail on every user’s desktop.
Call Recording	With a mouse click, record any call to support compliance, training and customer service efforts.

Vertical Communications is one of the largest telephony vendors in North America and a global leader in nextgeneration IP-based business communications systems and applications, with a current installed base of over 200,000 customers. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical’s customers are leading companies of all sizes, from small to large and distributed, and include CVS/pharmacy,® Staples and Apria Healthcare. Vertical delivers its solutions through a worldwide network of over 1800 business partners.