Features
 
Multiple message formats including text, voice, video and attachments
 
Ability to notify mass numbers of recipients quickly
 
Ability to reach multiple device types and utilize various communications mediums
 
Messaging system incorporates redundancy/fault tolerance
 
Ability for alerts to be sent to targeted subgroups as well as to the entire register or recipients in the system
 
Recipients can provide their own contact data
 
Not just an emergency system – is designed to be usable on a regular basis
 
Using presence tracking, the system provides a real-time dashboard and other measurements of success tools to assist with making sure that a message was successfully delivered
 
The system incorporates other warning systems including sirens, lights and beacons, and public address systems
 
Easy to install and it is scalable in terms of authorized users and recipients
 

The Federal Signal SmartMsg interoperability suite, is a software-centric solution that provides comprehensive communications interoperability among multiple agencies and communication devices. Disparate, non-interoperable communication hardware has caused first responders and other public safety personnel significant difficulty in communicating with each other and there is still no real solution in place. In addition to the need for interoperable live communications, public safety institutions must have the ability to broadcast time-sensitive alerts to both target groups and mass citizenry. Interoperablity and alerting concerns require a more immediate solution in order for communities to have the best possible chance of minimizing catastrophe.
 
The SmartMsg suite blends communications interoperability, alert notification, secure urgent messaging and interactive data sharing into a single, stationary and/or highly portable, seamless software package. This approach to interoperable communications produces a complete system that provides critical communications support for emergency preparedness and response, command and control, incident response, and continuity of operations across jurisdictions, agencies and first responders. Each of these SmartMsg capabilities can be used independent of one another, or they can be used together to deliver a comprehensive, highly flexible, cost effective and easily expandable interoperable communications system.
 
The Federal Signal SmartMsg citizen alerting system offers public, industrial and campus safety leaders a robust means to provide mass alert notification to citizens and employees anytime, anywhere and on any device. Proper warning and instructions enable citizens and employees to take action to better protect themselves during natural or man-made disasters. Citizens can also opt-in to receive timely alerts during non-emergency events.
 
The software-based Federal Signal SmartMsg citizen alerting system includes alert templates, alert forwarding, and audio creation/attachment capabilities that help define specific courses of action for various situations. Emergency managers and first responders can initiate an alert from virtually anywhere there is a network or phone connection. End users can select their own internal outbound channels for SMS messaging, SMTP alerting and phone dialing.
 
Hybrid solutions, in which both customer and Federal Signal infrastructure is utilized at the same time, are readily available. Federal Signal’s Codespear hosting services help organizations set up a citizen alerting system quickly and securely without extensive hardware and software investment. Hosted dialing services provide customers with access to large numbers of phone lines without the cost of investing in dialing infrastructure. This hosted approach speeds urgent alert communications to the public.
 
The Codespear-enabled Federal Signal SmartMsg system is part of the Federal Signal Public Safety Systems industry platform.

Communications Interoperability for All UHF, VHF, Digital Band and HAM Radio Systems
Integrated and Interoperable Multi-Device Alert Notification & Acknowledgement Tracking
VoIP based Convergence of Multiple Voice capable Devices including Radios, Phones (Cell, SAT, IP and PBX) and computers
Cellular Data, Satellite Data and Broadband Wireless Data Access Support
Intelligent “Plug & Play” for communications interoperability, with Smart Recognition of Agencies and Radio Types Accessing the Network
Automated Incident Scenario Management, Workflow Execution and Exercise Planning Tools
Distributed, Scalable and Redundant Architecture
Wireless Data and Wireless Video Collaboration Support
Secure Voice & Data Sharing Across Agencies
Geographic Information System (GIS) Integration and GPS Support
Multi-Lingual Translation of Text and Text-to-Speech Communication
Secure Audio and Data Recording and Logging for all Communications and Alerting Functions
Real-Time Audio Buffering to Accommodate Individual Radio System Latency